Processing and shipping
Many Local Bobbin items are made or personalized after you order. The estimated processing time shown on the product page comes before carrier transit time.
When your order ships, tracking information will be sent to the email address used at checkout. Please review your shipping address carefully and contact us promptly if something needs to be corrected.
Personalized items
Because personalized and custom items are made specifically for you, they cannot be returned or exchanged unless they arrive damaged or we made an error.
Problems with an order
If an item arrives damaged or does not match the personalization submitted with your order, contact us as soon as possible. Include your order number and clear photographs so we can make it right.
Other returns
Contact us before returning any non-personalized item. We will confirm whether it is eligible and provide return instructions. Items sent back without approval may not be accepted.